Contact support

Recipe Kit is run by a small team, and the people answering support are the people who build the app. Ask us anything.

Support is free on every plan. Enterprise stores get priority in the queue.

How to reach us

Chat in Recipe Kit. Open Recipe Kit in your Shopify admin and click the chat button in the bottom right corner. It can take a moment to appear after the page loads. This is the fastest route.

Email. [email protected]

From the home page warning. If Recipe Kit tells you Your recipes are ready but not showing on your store, click ask us to fix it in that warning. It starts a chat message to us with your store details already filled in.

What to include

You get a faster answer if your first message includes:

• Your store URL, the mystore.myshopify.com one
• A link to a page where we can see the problem
• What you expected, and what happened instead
• When it started, and anything that changed around then, such as a theme update
• A screenshot, with the problem circled if it is subtle

For display problems, tell us your theme name and whether it also happens on mobile. Most recipe card oddities come down to the theme, and knowing which one often gets us straight to the answer.

Worth checking first

These answer a lot of messages:

• Widget not showing, when no card appears at all, or Recipe Kit says it is not active on your theme
• Recipe card has a bug or looks odd?, when the card shows but looks wrong. Start with its hard refresh step.
• Frequently asked questions, for plan, feature and billing questions

Things we are happy to do

Look at your theme. If the recipe card is clashing with your theme's CSS, send us the page and we will usually write the fix for you.

Write custom CSS. Small styling changes take us a few minutes. Ask.

Import your recipes. We offer a paid Manual recipe importing service for large or awkward recipe libraries, and we will tell you if the free import tools would do the job instead.

Take feature requests. Much of Recipe Kit exists because somebody emailed and asked for it. Tell us what is missing.

Billing

Recipe Kit bills through Shopify, so plan changes, invoices and uninstalling all happen in your Shopify admin. If something looks wrong on a charge, email us and we will sort it out. See Managing your subscription.

What's next

• Frequently asked questions answers the common questions.
• Widget not showing works through display problems step by step.
• Subscription plans compares what each plan includes.