Contact Support
Get help from the Recipe Kit team for any questions or issues.
How to Reach Us
In-App Chat
The fastest way to get help:
- Open Recipe Kit in your Shopify admin
- Look for the chat icon (bottom right)
- Click to start a conversation
- Describe your issue or question
Email Support
Reach us at [email protected]:
- Include your store URL
- Describe your issue in detail
- Attach screenshots if helpful
Response Times
| Plan | Typical Response |
|---|---|
| Essentials | Within 24 hours |
| Advanced | Within 24 hours |
| Enterprise | Priority - within 4 hours |
Response times are for business hours and may vary during peak periods.
Before Contacting Support
Help us help you faster by gathering:
Store Information
- Your store URL (mystore.myshopify.com)
- Your Recipe Kit plan
Issue Details
- What you're trying to do
- What's happening instead
- When the issue started
- Steps to reproduce the problem
What You've Tried
- Troubleshooting steps attempted
- Any changes made recently
- Different browsers tested
Screenshots
Helpful screenshots include:
- Error messages
- Settings page
- Recipe editor
- What you're seeing on your store
Common Support Topics
Technical Issues
- Widget not displaying
- Add to Cart not working
- Theme conflicts
- Error messages
Questions About Features
- How to do something
- Feature availability
- Plan features
Billing
- Subscription questions
- Upgrade/downgrade
- Invoice requests
Feature Requests
- Suggestions for new features
- Improvements to existing features
Self-Service Resources
Before waiting for support, check:
Documentation
- Frequently Asked Questions - Common answers
- Widget Not Showing - Display troubleshooting
Video Tutorials
Check our help center for video walkthroughs of common tasks.
Enterprise Priority Support
Enterprise plan customers receive:
- Priority response queue
- Dedicated support attention
- 1-on-1 consultation calls
- Custom development assistance
Feedback
We love hearing from you:
- Feature suggestions
- Improvement ideas
- Success stories
- General feedback
Share through support chat or email.
What to Expect
Initial Response
We'll acknowledge your message and begin investigating.
Follow-up Questions
We may ask for additional details to understand your issue fully.
Resolution
We'll provide a solution, workaround, or escalate for further investigation.
Follow-up
We may check back to ensure your issue is fully resolved.
Thank You
We appreciate your patience and feedback. Your success with Recipe Kit is our priority.